商用英文:电话沟通技巧(2)

刘鸿晖、林秀璟
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电话英文例句

o 你好,我是 XYZ 公司研发部的考瑞忠。
Hello, this is Corazon calling from XYZ R&D department.
(电话沟通中,I am 要改为 This is。)

o 请问大卫在吗?我是Stone公司的布兰达。
Is David available, please? My name is Brenda from Stone company.
= Is David in the office?

o 您好,我想与大卫谈话。
Hello, I’d like to speak to David.
= Hello, may I talk to David, please?
= Hello, may I speak to David, please?

o 我就是大卫。
This is David.
= David speaking.

o 请您将您的名字拼给我好吗?
Would you please spell your name for me?

o 我能知道您贵姓大名吗?
May I know your name, please?
= May I have your name, please?
= Can I ask who’s calling, please?
= Excuse me, who is this?

o 请稍后!
Hold on a moment, please.
= Hold on, please.
= Hold on.
= A moment, please.
= Can you hold the line?
= Can you hold on a moment?

o 抱歉,您打错电话了。
Sorry, you have the wrong number.
= Sorry, you dialed the wrong number.

o 喔,抱歉!我打错电话了。
Oh, dear. I think I’ve dialed the wrong number.

o 不,这里是财务部,我帮你查分机号码。
No. This is the Finance Department. I will check the extension number.

o 不好意思,他忙线中。
Sorry, his line is busy now.
= His line is engaged now.
= He is engaged now.

o 不好意思,他在开会。
I am afraid he’s in a meeting.

o 不好意思,他不在办公室。
I am afraid he’s not in the office.
= Sorry, he is out at the moment.
= I am sorry he isn’t in.

o 不好意思,他现在不方便。
I am afraid he’s not available just now.

o 不好意思,本部门业务主管史帝夫已经离职了。
I am sorry, but Steve, our Sales Director, is no longer with us.

o 可以请您稍后再拨吗?
Would you please try later?
= Could you ring later?
= Could you call later?
= Could you telephone later?
= Would you mind calling back?

o 有什么我可以为你效劳?
Is there anything I can do for you?
= Is there anything else I can do?
= May I help you?
= What can I do for you?
= What can I do to help?

o 需要我帮你安排约会时间吗?
Would you like me to fix up an appointment for you?

o 艾德琳的分机是 229。
Adrin’s extension number is 229.

o 我将你转接至美姬。
I will put you through to Maggie.

o 能帮我转分机326?
Can I have extension 326?
= Could I speak to extension 326?
= May I speak to extension 326?
= Can you connect me to extension 326?

o 请问你的分机是?
What is your extension number?

o 请问你的传真是?
What is your fax number?
= May I have your fax number?

o 请问安东尼的电子邮件是?
Could you tell me Antony’s email address?

o 我将请她回来后尽速与您联系。
I will ask her to call you back as soon as she is back.

o 可不可以请她回我电话,我的电话是: 531477
Could you ask her to call me back, please? My number is 531477.
= Could you ask her to call me at 531477, please?
= Could you ask her to call me back, please? She can reach me at 531477.

摘自五南文化事业机构出版《商用英文:最佳商务往来沟通艺术》
(http://www.dajiyuan.com)

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